Check-in is from 14:00 to 18:00 Earlier check-in is possible based on the current availability of the hotel. Please contact us in case of later check-in.
Check-out is by 10:00.
You will be asked to charge the rest of the booking price upon your arrival including city tax. Wellness area (sauna/whirpool) is available after cash payment at the reception.
When booking a stay, the hotel charges a 50% deposit, which can either be withdrawn from the card (applies to foreigners) or, based on the issued advance invoice, the guest is required to pay a deposit by bank transfer. In case of non-payment of the deposit, the reservation will be forfeited. The surcharge to the full (total) price is then paid immediately upon arrival at the hotel reception.
When paying the advance invoice or the entire stay, the following cancellation conditions apply:
If the guest cancels the stay:
- More than 5 days before arrival – refunding the full amount of the deposit to the account
- 5 – 0 days before arrival – fee 100% of the total price of the reservation
Cancellation of the reservation must be made only in writing (by e-mail), the reservation department will confirm to the customer in the same way. If the cancellation fees are less than the deposit or total payment already paid, the difference is returned to the client by transfer back to the account.
The restaurant is available for hotel guests from 08:00 to 10:00 and from 11:00 to 22:00. Anything beyond the half board (drinks, lunch, coffee, etc.) can be written to the hotel bill in the restaurant, which you can pay in the evening before departure. Payment at the restaurant is only possible in cash.
Our hotel is non-smoking. Dedicated smoking areas are on the outdoor terrace.
Parking is free at the hotel and is largely covered.
The hotel reception is located on the ground floor. Reception services are available from 8:00 – 18:00.
Free Wi-Fi is available in the entire building.
Pets (dog, cat) are welcome in our hotel under the supervision of its owner. Restrictions apply only to restaurant and wellness areas where dogs are not allowed. The owner is responsible for damages caused by the pet and the hotel reserves the right to compensation. Extra charge for pets is CZK 390 / day.
Our hotel rooms are cleaned daily from 09:30 to 14:00. Help us protect the environment, if you want to change towels, please leave them in the sink.
Breakfast is served in our restaurant, which is located on the ground floor of the hotel from 8:00 to 10:00 in the summer months. In winter, breakfast is served from 7.30 to 9.30.
Extra bed and cot
Extra small bed (a cot) is available for a fee of CZK 150, – / night. Must be booked before arrival.
If you require an extra bed, please ask in advance (650 CZK/night). In winter from 15.12. to 31.3. is an extra bed for a fee of 950 CZK / night. Only some rooms have the option of adding an extra bed.
Skibus / Cyclobus
The ski bus / bus stop is located at the main road, approx. 800m away from the hotel
Private wellness with sauna and whirlpool for 2 – 4 persons, which can be used from 16:00 -21:00 hours. Price for one person / 30 minutes is CZK 150,- and 60 minutes is CZK 300, -. Please book your time in wellness area in the form at the reception. Only cash payment is accepted.
FLOWERS (600/24 €) Bouquet on arrival in the room.
SECT (300/14 €) A bottle of sparkling wine (0.75 l) on arrival in the room.
BIRTHDAY DORT Will you celebrate your birthday during your stay? We will be happy to prepare a birthday cake.
Ski Room / Bike Room
For ski or bikes storage we have a room on the ground floor of the hotel, which can be accessed from the garage. Ski and snowboard boots dryers are part of the ski room.
Due to our location it is necessary to have snow chains with you. Although the roads are regularly extended, it is necessary to put chains before leaving the hotel (at the hotel Labská). If you do not have chains, you can leave the car at the bottom of the Elbe and we will be happy to come and take you with your luggage to the hotel.
In winter, hotel guests can use the hotel car, which will take you to the ski resorts (Medvedin, Hromovka, St. Peter). Pick-up can be booked at reception. The service is charged.
Spindleruv Mlyn is the most popular ski resort in the Czech Republic. The resort offers a wide range of activities not only in winter but also in summer. Our hotel cooperates with Yellow Point Sports and Education Agency. More information about the activities can be found on the Yellow Point Agency website. Guests benefit from a 10% discount on their services.